What if I have a problem with my Account?
We are committed to providing a high standard of service to every customer, every time.

However, should you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by phone, fax, e-mail, in person, or by post using the following details:

Woolwich Guernsey,
PO Box 341, Le Marchant House,
Le Truchot, St Peter Port,
Guernsey GY1 3UW
Telephone: + 44 (0) 1481 715735
Fax: + 44 (0) 1481 715722
E-mail: complaints@woolwichguernsey.co.gg

If you send us a complaint by e-mail we will usually respond initially to your e-mail address. However there may be occasions when we will need to respond by post, for instance for security or to ensure privacy, or to enclose copies of other documents.

To help us investigate and resolve the problem as quickly as possible, please provide the following information:

• Your name and address, account number(s), deal number(s) or other appropriate reference;
• A clear description of your concern or complaint;
• Details of what you would like us to do to put it right;
• Copies of any relevant documents, such as letters, statements or investment confirmations;
• A daytime telephone or fax number where we can contact you.

We will try to resolve your complaint immediately, and with the minimum of inconvenience to you. The first step is for us to be really clear on what the problem is, and to identify with you what we can do to put it right.
The more information you can give us the better.

Full details of our complaints procedures can be obtained from this office.